Pre-Order Policy

What’s a Pre-Order?

A pre-order allows you to purchase a product before it’s officially in stock. This ensures that you’re among the first to receive the item as soon as it becomes available at CtrlShiftStore.

1. What is a Preorder?

Placing a preorder means you're reserving a product in advance. It's the best way to guarantee you don’t miss out on limited or high-demand drops.

2. Estimated Release Date

Each product page includes an estimated shipping or release date. However, delays of up to 3 weeks may occur due to external factors like manufacturing or customs clearance.

3. Payment and Charges

Full payment is collected at the time of placing a preorder. This secures your item and your place in the queue.

4. Cancellation Policy

Preorders cannot be canceled once placed under normal conditions.
If delivery is delayed by more than 20 days beyond the original estimated date, you may cancel your preorder and receive a 100% refund.

5. Handling Delays

We provide regular updates throughout the preorder phase via our Discord server.
We highly recommend joining our Discord to stay in the loop with restocks, delay notices, and status updates. In case of delays beyond 3 weeks, we will notify you promptly through our communication channels.

6. Customer Communication

We’re committed to keeping you informed about your preorder status.
You can reach us and receive updates through:

Email support
Discord server (recommended)
Chatbox on our website

7. Benefits of Preordering

Lock in upcoming or limited-edition gaming gear before it sells out
Get early access to new arrivals and exclusive drops
Priority shipping once stock is available

8. Availability and Stock

Preorder quantities are limited and are based on stock availability from our suppliers. First come, first served.

9. Contact Us

Have any questions or concerns?
Reach out through:

Email: support@ctrlshiftstore.in
Discord: Join our community for live updates and support
Website Chatbox: Available on every page