We aim to ship fast and keep you informed. This policy covers shipping locations, timelines, costs, tracking, and what to do if something goes wrong in transit.
India only (domestic).
No international shipping at the moment.
Calculated at checkout based on weight, dimensions, and destination.
Free standard shipping on orders over ₹5,000.
Orders are processed within 1–3 business days (Mon–Sat; excluding Sundays/holidays).
During peak periods, processing may take a bit longer—we’ll keep you updated if there’s a significant delay.
Standard: typically 5–7 business days.
Express (paid): typically 2–4 business days.
Actual delivery depends on your pincode, courier network, and external factors.
You’ll receive a shipping confirmation email with your tracking number once dispatched.
Tracking usually becomes active within 24 hours on the carrier’s website.
No P.O. Boxes.
Remote/ODA locations may take longer and/or incur additional charges (we’ll notify you if applicable).
All prices are inclusive of applicable taxes. No extra duties or hidden fees from our side.
To help us help you, an unboxing video is mandatory for any damage/missing-item/DOA claim.
Unboxing Video Guidelines (one continuous take):
Show the sealed outer carton from all sides (tape must be intact).
Open the package without cuts/edits.
Show the product box before opening.
Display all contents inside (device, dongles, cables, accessories, etc.).
Show any visible damage/missing items clearly.
If your order arrives damaged or items are missing:
Contact us immediately with the uncut unboxing video and clear photos.
We’ll review the evidence, then file a claim with the courier/insurer.
After the courier completes their investigation/approval, we will provide a replacement.
If a replacement is not available, we will issue a full refund (or store credit if you prefer).
Please note: We cannot instantly refund/replace without verification. The claim must be assessed first. We’ll keep you updated throughout.
If the package looks tampered:
Do not accept the delivery. Ask the courier to mark it “Rejected—Tampered” and contact us right away.
If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal, we can reship after collecting the actual reship charges. Original shipping fees may be non-refundable.
Refer to our Warranty & Returns Policy for eligibility and process details.
Questions? We’re here to help.
Email: support@ctrlshiftstore.com
Website: ctrlshiftstore.com
