At CtrlShiftStore, we want you to shop with complete confidence. Our promise is simple: if something goes wrong with your product due to a genuine issue, we’ll take care of it fairly.
We believe in trust, fairness, and transparency. This policy protects you while ensuring smooth resolutions for everyone.
To process claims for damaged, missing, or DOA (Dead on Arrival) products, customers must provide a continuous, uncut unboxing video.
Unboxing Guidelines:
Show the sealed package from all sides before opening. The tape/seals must be intact.
Record the entire opening in one take – no cuts, no edits.
Clearly show the product box before opening.
Display all contents inside the box (keyboard, mouse, dongle, cables, accessories, etc.).
Inspect the product in the video – show condition and check for defects.
⚠️ Without a valid unboxing video, we cannot process claims for missing or damaged items.
If your product arrives defective or damaged, report it within 7 days of delivery.
In this window, the first course of action will be a replacement.
If a replacement is unavailable, a full refund or store credit will be issued.
All keyboards, mice, and premium peripherals come with a 1-year warranty, unless otherwise stated.
Cables, batteries, and bundled accessories have a 6-month warranty.
Warranty covers manufacturing defects only.
Repair-First Approach:
Once the standard warranty period starts (after the 7-day window), our first course of action will always be to attempt repair.
If repair is not possible, we will proceed with a replacement (subject to stock availability).
If neither repair nor replacement is possible, a refund will be issued.
Consumables are items that naturally wear down over time or are considered one-time use products.
Consumables include:
Mouse skates / PTFE feet
Mouse grip tapes
Mousepads
Sleeves
Policy on Consumables:
Consumables are not covered under standard warranty, as wear and tear is expected.
They are eligible for replacement only if received defective out of the box (reported within 7 days of delivery with unboxing video).
Once opened and used, consumables are not eligible for return/replacement unless defective on arrival.
Mousepads (Special Notes):
DOA cases like severe print errors or obvious manufacturing defects are covered.
Stitching issues are not covered under warranty, unless the original brand itself offers warranty for stitching defects.
Glide, feel, or surface wear are not covered under warranty, unless explicitly specified by the brand.
Glasspads:
Covered against manufacturing defects on arrival.
Wear, scratches, or changes in glide over time are not covered.
If transit damage occurs, please contact support immediately with unboxing video evidence.
Examples of issues covered under warranty:
Non-functioning switches or keys (not caused by misuse).
PCB or controller failures.
Defective mouse sensors or connectivity issues.
LEDs or lighting not functioning as intended (e.g., a color channel not working).
Accidental damage (drops, spills, power surges, etc.).
Normal wear & tear (shine on keycaps, fraying edges of cloth mousepads, scratches on glasspads, surface glide changes, loose USB ports).
User modifications gone wrong (improper soldering, damage during lubing/foam mods).
Cosmetic differences (minor switch feel variations, factory lube inconsistencies, small rattles/pings).
Products without original packaging or missing major accessories.
👉 Note: Safe modifications (lubing, films, foam) will not void warranty, unless proven to have directly caused damage.
Contact our support team (email, Discord, or chatbox) with proof of issue + unboxing video (if applicable).
Our team reviews and confirms eligibility.
You may need to ship the product back to us:
Customer covers shipping to us.
CtrlShiftStore covers shipping of the repaired/replaced product back to you.
Resolution will be in this order: Repair → Replacement → Refund.
If the same product is unavailable for replacement, we’ll issue a full refund to your original payment method.
Refunds are processed within 7–10 business days after approval.
CtrlShiftStore isn’t just a store — it’s a community. We stand by what we sell, and we’ll always choose fairness over fine print. If there’s a genuine issue, we’ll make it right.
